Technical help
Include your iPhone model, iOS version, headphone type, app build, and what happened.
Email technical support →We’re listening
Founding Access is a hands-on beta. Send the details and we’ll help.
Include your iPhone model, iOS version, headphone type, app build, and what happened.
Email technical support →Tell us what felt magical, what was confusing, and the moment you wanted help.
Send feedback →Request an invitation or ask about testing availability.
Request free access →Report unexpected audio routing, data handling, or participant-awareness concerns immediately.
Report a concern →Ear Copilot is designed for wireless or wired headphones. AirPods are not required. Unknown wireless devices and generic wired routes may require a one-time privacy confirmation because iOS cannot always tell headphones from a speaker, vehicle, dock, or mixer.
For Room listening, keep the iPhone within clear hearing distance of the conversation. It can be face up or face down; microphone clearance and distance matter more than screen direction. Do not cover the microphones or leave the phone in a bag.
Some Bluetooth headphones can both play sound and provide a microphone to iOS, like they do on a phone call. Others are listening-only or do not expose that call-style microphone connection to apps. If Headset mode is unavailable, use Room mode with the iPhone microphone and keep private playback in your headphones.
Silence can be the safe answer. Ear Copilot may wait when you are speaking, the headphone route is uncertain, the information is unsupported, the cue would interrupt, or the current beta cannot confidently help.
Not directly. You can open Apple Podcasts, copy an episode link, and paste it into Listen. For better evidence, import a transcript you have permission to use. The app does not claim hidden access to another app’s private audio or transcript.